Privacy policy

Last Updated: October 4, 2025

Rock Hard Body operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the โ€œServicesโ€). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term โ€œpersonal information,โ€ we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that you can no longer be identified.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such data:

  • Contact information including your name, billing address, shipping address, telephone number, and email address.

  • Financial information including credit card, debit card, or bank account numbers, payment card details, transaction data, payment method, payment confirmation, and other payment information.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction data including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous orders.

  • Communications with us including information you provide when contacting us, such as customer support inquiries.

  • Device data including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including details about your interactions with the Services, such as how and when you browse or navigate through them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, use or visit the Services, communicate with us, or otherwise provide your personal information.

  • Automatically through the Services, including from your device when you visit our website or use our products and Services, through cookies and similar technologies.

  • From our service providers, when they collect or process personal information on our behalf (e.g., for technology enablement, analytics, fulfillment, or payments).

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

1. To deliver, customize, and improve the Services

We use your personal information to provide and operate the Services, including fulfilling our agreement with you, processing payments, fulfilling orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, or exchanges, managing your account, arranging shipping, and enabling you to post reviews.
This may include using your information to tailor and improve the Services, such as recommending products related to your purchases.

2. Marketing and advertising

We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS, or post, and displaying advertisements for our products or Servicesโ€”both on our website and on third-party websitesโ€”based on items you have purchased, added to your cart, or viewed.

3. Security and fraud prevention

We use your personal information to verify your account, provide a secure shopping and payment experience, detect and investigate potential fraud or illegal activity, ensure public safety, and protect the integrity of our Services.
If you create an account, you are responsible for keeping your login credentials secure. Do not share your username, password, or access details with others.

4. Communication with you

We use your personal information to provide customer support, respond to inquiries, deliver effective Services, and maintain our business relationship with you.

5. Legal compliance

We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in legal proceedings, and to enforce our Terms or policies.

How We Disclose Personal Information

We may share your personal information with third parties for legitimate business purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties that perform services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud hosting, fulfillment, and shipping).

  • With business and marketing partners to provide marketing and advertising services. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. These partners use your information according to their own privacy policies. Depending on where you live, you may have the right to opt out of sharing information used for targeted advertising.

  • When you instruct, request, or authorize us to share certain information with third parties, such as shipping providers or through social-media integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (e.g., subpoenas or court orders), to enforce our Terms, or to protect our Services, rights, and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to deliver and improve them.
Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties located in other countries, to enable and improve the Services.

To help us protect, grow, and improve our business, we use certain Shopify enhanced features that include data derived from your interactions with our store and other merchants.
In these cases, Shopify is responsible for processing your personal information, including responding to your rights requests related to its use of your data.
For more details about how Shopify uses your information and your applicable rights, please visit the Shopify Privacy Policy for Customers.

Third-Party Websites and Links

The Services may contain links to third-party websites or online platforms. If you follow links to sites not affiliated with or controlled by us, please review their privacy and security policies.
We are not responsible for the privacy, security, or accuracy of such sites, nor for any content found on them.
Information you share in public or semi-public areas, including third-party social platforms, may be viewed and used by others. The inclusion of such links does not imply our endorsement unless explicitly stated.

Childrenโ€™s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors under the age of majority in your jurisdiction.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request deletion.
As of the date of this Privacy Policy, we are not aware of any โ€œsaleโ€ or โ€œsharingโ€ of personal data of individuals under 16 years of age (as defined under applicable law).

Security and Retention of Your Information

Please note that no security system is completely secure, and we cannot guarantee โ€œperfect security.โ€
Information transmitted to us may not be secure during transmission; therefore, avoid using unsecured channels to send sensitive data.

We retain your personal information for as long as necessary to maintain your account, deliver the Services, comply with legal obligations, resolve disputes, and enforce applicable agreements and policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in specific circumstances as permitted by law:

  • Right of access/knowledge โ€“ to request access to the personal information we hold about you.

  • Right to deletion โ€“ to request that we delete personal information we hold about you.

  • Right to correction โ€“ to request that we correct inaccurate personal information.

  • Right to portability โ€“ to receive a copy of your personal information and request its transfer to another party.

  • Manage communication preferences โ€“ you may opt out of promotional emails at any time by using the unsubscribe link in our messages. You may still receive non-promotional messages, such as order confirmations or account updates.

If you are located in the United Kingdom or European Economic Area (EEA), and subject to applicable exceptions, you may also have:

  • Right to object to processing or restrict processing โ€“ to ask us to stop or limit certain uses of your information.

  • Right to withdraw consent โ€“ where we rely on consent, you may withdraw it at any time without affecting prior lawful processing.

You can exercise these rights through the options provided in the Services or by contacting us using the information below.
For information about how Shopify processes your personal information or to exercise your rights related to Shopify data, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.
You may also authorize an agent to act on your behalf, subject to verification requirements. We will respond within the time limits set by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below.
Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
For the EEA, a list of supervisory authorities can be found here.

International Transfers

Your personal information may be transferred to, stored in, and processed outside your country of residence.
When transferring data outside the EEA or UK, we rely on recognized transfer mechanisms such as the European Commissionโ€™s Standard Contractual Clauses or equivalent agreements issued by the UK authority, unless the destination country has been deemed to provide adequate data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will post the updated policy on this website, revise the โ€œLast Updatedโ€ date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

๐Ÿ“ง info@rockhardbody.nl
๐Ÿ“ Steve Bikolaan 4, Beverwijk, 1945 EL, NL

For purposes of applicable data protection law, we are the data controller of your personal information.